Hey, I'm Mark Stevens

Logistics & Operations Leader × Data Analytics × Systems Builder

I blend 20+ years of warehouse and transportation operations with data analytics and technical innovation to build systems that actually work in the real world.

20+ Years in Logistics
$3M+ Contract Wins
120% Profit Increase
💻
Full Stack Dev
📊
Data Analytics
🚚
Logistics
Automation
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About Me

I'm not your typical operations guy or your typical developer. I'm somewhere in between, and that's my superpower.

My foundation is logistics and operations—over 20 years across both transportation and warehouse management. I've managed carrier networks and negotiated national freight contracts, coordinated multi-state delivery operations and 3PL relationships, and optimized high-volume warehouse fulfillment from receiving to shipping. From managing transportation across 65 locations to running eCommerce operations processing 13,000 orders daily, I've lived the full spectrum of logistics—both the movement of goods and the warehouse operations that make it possible.

Early in my career, I worked on the warehouse floor with SAP systems, managing shipping operations and optimizing workflows. I've coordinated receiving, putaway, picking, packing, and shipping processes. I've negotiated LTL and FTL carrier rates, built 3PL partnerships, and designed delivery networks. I understand logistics from both angles: the warehouse operations that prepare shipments and the transportation networks that move them.

But managing operations without data is just guesswork. That's where analytics transformed my approach. I started building systems to track everything—freight costs, carrier performance, warehouse efficiency, SKU demand patterns, labor utilization, and order throughput. I created demand forecasting models, optimized bin placement strategies, analyzed cost per mile across carrier networks, and built performance dashboards. Whether it's identifying bottlenecks in pick-pack workflows or optimizing routing efficiency, I use data to drive every decision.

Here's where it gets interesting: I realized the best way to solve logistics problems was to build the technology myself. So I taught myself to code. Not to become a software engineer, but to bridge the gap between operations and IT. Now I build custom automation tools for order processing, integrate carrier APIs and warehouse systems, design inventory optimization algorithms, and develop internal tools that logistics teams can actually use. From Shopify automation to webhook-based fulfillment workflows, I create solutions that connect warehouse operations with technology.

The results speak for themselves: 120% freight profit increase through process redesign and smarter carrier negotiations. $3M in national transportation contracts secured through data-driven RFP responses. Custom delivery management software that reduced dispatch time by 40%. eCommerce fulfillment operations that scaled from 2,000 to 13,000 daily orders without proportional headcount increases through smart automation and optimized workflows.

What makes me different? I don't just write code or analyze spreadsheets from an office. I've worked on the warehouse floor, negotiated carrier contracts, coordinated emergency freight at 2am, optimized picking routes, managed transportation networks across multiple states, built IT infrastructure for logistics companies, and debugged systems when orders absolutely had to ship. My solutions work because they're built by someone who's lived the problems firsthand—someone who understands that in logistics, efficiency impacts the bottom line and delays cost customers.

Current Focus

  • 📦 Managing high-volume eCommerce operations at The Woobles (2K-13K orders/day)
  • 🛠️ Building custom automation tools and API integrations for operational efficiency
  • � Developing data analytics systems for demand forecasting and performance optimization
  • 🎓 BS in Information Networking & Telecommunications from Fort Hays State University

Logistics & Operations

Warehouse Management Transportation & Freight Carrier Negotiations Fulfillment Operations Routing Optimization Inventory Management

Technical Skills

JavaScript Python C++ HTML/CSS SQL/Databases Web Development IT Infrastructure Network Admin

Tools & Platforms

Microsoft Office Suite Excel (Advanced) SAP ERP Office 365 Git/GitHub

Resume

Mark Stevens

mstevens@smazl.com | 412-915-3010 | LinkedIn | Chapel Hill, NC

Logistics and operations professional with 20+ years of experience across warehouse management and transportation operations—optimizing fulfillment workflows, carrier networks, and delivery systems through data analytics and custom technology solutions.

Experience

Operations Manager (Analytics & Systems Focus)

The Woobles • Durham, NC

June 2024 – Present
  • Manage high-volume eCommerce fulfillment operations (2,000–13,000 orders/day), overseeing multi-zone warehouse workflows and ensuring efficient order throughput across picking and packing stations
  • Analyze operational data to identify bottlenecks, balance labor distribution, and improve warehouse efficiency through demand forecasting models and SKU placement strategies
  • Built custom automation tools using Shopify APIs, Python, and JavaScript to streamline order processing, routing logic, and inventory management
  • Designed batch picking optimization strategies and data-driven workflows for inventory placement and replenishment, maximizing space utilization and reducing handling time
  • Implemented webhook-based workflows and event-driven processing across Shopify, ShipBlink, and third-party integrations to ensure reliable fulfillment execution

Independent Consultant

Self-employed • Remote United States

Sept 2021 – Present
  • Provide comprehensive consulting services in logistics, operations, IT support, routing optimization, and web design
  • Develop and implement strategies to streamline operations and enhance efficiency
  • Lead implementation of new systems to automate processes and improve productivity

Director of Information Technology

Urban Shipper Technology • Houston, TX

Dec 2021 – Mar 2023
  • Led planning and development of new logistics software platform
  • Conducted financial analysis to inform strategic decision-making
  • Managed Office 365, domain infrastructure, and email systems

Diligent Delivery Systems

Houston, TX / Raleigh, NC

Dec 2016 – Sept 2021

National Director of Operations

May 2017 – Sept 2021
  • Increased freight net profit by 120% within 3 months through process improvements and negotiations
  • Secured $3M national bid across 65 locations through strategic RFP development
  • Led implementation of new courier management software

Director of Business Intelligence

Aug 2019 – Sept 2021 (concurrent)
  • Managed IT department including software engineers and business analysts
  • Directed development and overhaul of proprietary delivery management software
  • Orchestrated consolidation of three buildings into unified facility

North Carolina Operations Manager

Dec 2016 – May 2017
  • Coordinated logistics operations across North Carolina
  • Managed driver routes and customer relationships
  • Pursued and established new business partnerships

Third Party Logistics Specialist

Courier Express US • Greensboro, NC

Dec 2015 – Dec 2016
  • Coordinated shipments with multiple vendors across the Southeast
  • Developed nationwide logistics network (FTL, LTL, Final Mile)
  • Engineered competitive bids to maximize profit margins

Key Account Shipping Supervisor

Vietri Inc. • Hillsborough, NC

Feb 2013 – Dec 2015
  • Managed EDI documentation and shipping operations using SAP Business One
  • Negotiated LTL carrier pricing through data analysis
  • Supervised warehouse productivity and time-sensitive distribution

Education

Bachelor of Science in Information Networking & Telecommunications

Fort Hays State University • Hays, KS

General Studies

Henry Ford Community College • Dearborn, MI

Aug 2002 – Dec 2005

Completed 66 Credits

Featured Projects

FormJet Browser Extension

Developed a browser extension for automated form-filling from PDF data, enhancing efficiency and accuracy without requiring site code alterations.

Skills & Technologies

Programming & Development

Python, JavaScript, HTML5, CSS3, SQL, API Integration, Web Extensions, Webhook-Based Systems, JSON Data Structures

Operations & Analytics

Operations Management, Data Analysis, Demand Forecasting, Performance Metrics, Process Optimization, Warehouse Management, Labor Planning

Platforms & Systems

Shopify (Admin & APIs), ShipBlink, Mechanic, SAP ERP, Office 365, Git/GitHub, Cloudflare Workers, Airtable, REST APIs

IT & Infrastructure

Network Administration, System Architecture, IT Support, Process Automation, Database Design, Third-Party Integration

Portfolio

A selection of projects that showcase my technical skills and problem-solving approach

🌐

NDS Logistics

Professional logistics company website. Full web design and development for transportation and logistics services.

Web Design Business Site
View Site →

Let's Connect

Whether you need consulting, have a project in mind, or just want to chat about tech and logistics

Phone

412-915-3010

LinkedIn

Connect with me

Location

Chapel Hill, NC